CALL
Monday-Friday
10Am-6PM CST
1.630.956.4163
24 hours per day
7 days per week
terry@yasouskincare.com
CUSTOMER CARE
My ORDER
RETURNS
SHIPPING
CUSTOMER CARE
GENERAL
MY PROFILE
YOUR ORDER
ORDER PROCESSING
- Most orders are processed within one to two business days (processing time does not include weekend days).
- Orders placed on Saturday and Sunday will be processed the following Monday.
- Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
- Orders that are biled or shipped to destinations outside the U.S. will have additonal credit card processing fees. If outside of the U.S. you can also call us at 1.630.956.4163 and we will try to accommodate your order.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
ORDER CANCELLATIONS
- Item(s) not available
- Difficulty in processing payment information.
- Cannot ship to address provided.
- A duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact YASOU at 1.630.956.4163 or via email: terry@yasouskincare.com.
RETURNS
RETURNS & EXCHANGES
- If you are not happy with your purchase we give you 10 days from the day you receive your order to notify us. You can receive a full refund within this time if you have used only a small amount of product and can repackage and return the item to us following these instructions. Please fill out the Return Merchandise section on the front bottom of the invoice (the invoice is enclosed in your original order) and place it inside the package. Be sure to retain a copy of the invoice for your records. If an exchange is desired, please fill out the exchange information and include your credit card number. If you are returning or exchanging a gift, plese check the box marked “Gift Return” on the invoice.
- All returns should be addressed to: YASOU skin care 1600 S Jefferson St. #102 Chicago, IL 60616.
- For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We’re sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is receved.
Business days are Monday-Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
REFUNDS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1.630.956.4163. If you are not happy with your purchase we give you 10 days from the day you receive your order to notify us. You can receive a full refund within this time if you have used only a small amount of product and can repackage and return the item to us.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1.630.956.4163.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
SHIPPING
SHIPPING CHARGES
Standard delivery for orders shipped in the USA are via UPS ground within 5-7 business days. Shipping and handling charges will apply for each domestic order processed. We ship standard ground and/or priority for a flat rate of $5.00. For wholesale or larger orders we ask you call us at 630.956.4163 so we can arrange the most economical shipping rates for you. We also ship Internationally via InXpress on our checkout using InXpress calculations.
SHIPPING OPTIONS
YASOU Online orders are shipped and delivered Monday through Friday, excluding major holidays. Weare using standard ground shipping for all domestic package. Other shipping options are available by calling 1.630.956.4163 and those options will have additional shipping charges.
After your order is shipped, your tracking number, will be emailed to you. To track your order via the carrier’s website, you may click on the treacking number to view the delivery status of your order.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
SHIPPING RULES & RESTRICTIONS
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Orders that are shipped to destinations outside the U.S. will be shipped by U.S. Air. If outside of the U.s. you can also call us at 1.63.0956.4163 and we will try to accommodate your order.
SHOPPING
ITEM AVAILABILITY
Temporarily Out of Stock/ Backordered Items.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item.
Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1.630.956.4163 and we will be happy to assist you.
SECURITY ONLINE
At YASOU Online, we understand how important security is to you. When you place and order with YASOU Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
– AOL 5.0 and higher
– Internet Explorer 5.0 and higher
– Mozilla Firefox 1.0.4 (Windows only)
– Netscape 6.0 (Windows only)
– Safari RSS
OFFER CODES
Steps for Redeeming an Offer Code:
1. Enter the offer code on the “Order Summary” section of the check out process and click “apply code”
When an offer code is accepted, it will be displayed in the “Order Summary” page. If an offer code is not accepted, you will receive an error message on the page.
Important Note: One (1) offer code may be used per order.
SALES TAX
We are required by law to collect 10.25% state sales tax for Illinois Residents all other U.S. residents are tax free. Illinois sales tax will be assessed on the total purchase, for Illinois residents including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us at terry@yasouskincare.com
GENERAL
PRIVACY POLICY
TERMS & CONDITIONS
PAYMENT OPTIONS
- American Express
- Discover
- MasterCard
- Visa
Credit cards with billing addresses outside the U.S. will have additional processing charges. The above are the only credit cards we accept.
Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
MY PROFILE
BENEFITS OF REGISTERED MEMBER
There are many benefits to being a Registered member of YASOU skin care. You will be the first to receive information on our new products. You will be the first to receive information on new promotions and free samples as well as future giveaways and sales. By registering to our Blog and E-newsletter you will receive the most updated information on what’s new and exciting in skin care.
HOW TO UNSUBSCRUBE TO OUR E-NEWSLETTER
If you are no longer interested in unsubscribing to your
e-newsletter/blog it is easy we offer that option every monty on our
e-newsletter at the bottom of page, just click on unsubscribe or give us a call at 630.956.4163 and we will assist you.
WHOLESALERS INQUIRY
YASOU is an exciting new skin care line. We welcome inquiries from spas, licensed aestheticians, beauty professionals and other retail outlets interested in selling our products. Please contact company founder Theodora Ntovas at 630.956.4163 for more information.